Ocean Five
Great experience with Afrihost, the customer care and after service is way above standard. Prompt and efficient. Their WhatsApp (Beta) service is just worlds apart from any customer service I've experienced, it really exceptional! 7 Star service - 2022
Hilton Martin
Stellar Customer Care Experience with Afrihost During Fibre Outage -
I recently experienced a fibre outage that lasted several hours, and I must commend Afrihost Customer Care for their exceptional service throughout this ordeal. From start to finish, their professionalism, efficiency, and dedication to resolving the issue were evident. The moment I reported the outage, Afrihost’s customer care team was quick to acknowledge my concern. Within minutes of logging my ticket, I received a confirmation email detailing the steps they were taking to diagnose and resolve the issue. This immediate response was reassuring and set a positive tone for the entire experience. Despite the complexity of the issue, Afrihost managed to restore my fibre connection faster than I anticipated. The technicians were efficient and thorough, ensuring that the problem was fully resolved. What impressed me further was the follow-up communication from the customer care team. They checked in to ensure that my service was back to normal and that I was satisfied with the resolution.
In conclusion, Afrihost Customer Care exceeded my expectations during my recent fibre outage. Their prompt response, knowledgeable staff, proactive updates, and swift resolution have solidified my trust in their service. I highly recommend Afrihost for their outstanding customer care and unwavering commitment to their customers. Thank you, Afrihost, for turning a challenging situation into a positive experience!
Tracy Attwell
Great great great WhatsApp service from Afrihost consultant, Boston. You are awesome. Thanks so much for helping with my issue and for being friendly and polite.
Sihle Songanga
I have had very positive experience with Afrihost. Any problems I have are always swiftly resolved. Their website makes everything very easy to navigate and their WhatsApp agents are always very helpful.
Christelle BG
Been with them since 2018 and I cannot complain about their service at all.
I will rather do business with them instead of going directly through Telkom.
Afrihost caters for all income groups, plus they reward loyal customers with nice upgrades.
I'm ever so happy to be part of this community...
Dewald Potgieter
Needed assistance to replace a SIM and retain the old number. Mbalenhle was extremely helpful and professional. All my questions were answered quickly.