Cassie Nell
I recently rejoined Afrihost after being with DSTV for a couple of years. I received a new router by courier and literally just connected the cable, nothing else. The whole experience from signing up to connection is painless. They really are exceptional!
Noluvo Gwanya
So far, so good! Absolutely no issues with connection and speed! Afrihost actively communicates and prepares us when doing maintenance! I appreciate that coz it helps us make alternative arrangements! I'm a very happy client!
David SACKS
I have 2 products with Afrihost, Mobile and Hosting. They have been fantastic.
Hosting: Excellent speeds and service, I had an issue with a php file, and they solved it within 5 minutes.
Mobile: The app is great and makes topping up easy. The price for data is the lowest I have seen, I pay for 5 gigs what I was paying for 1 gig with a different provider... Finally, I have had no signal issues.
I 100% recommend Afrihost.
Nanga D
Hardly ever have issues with Afrihost, on the one time I did, the process to log the fault was easy because of the option for watsup assistance. The issue took longer than I anticipated to resolve but it was because the technician assisting me was very patient and wouldn't give up until the issue was resolved, and it was indeed resolved by the end of the chat
Celeste Hyde
Sicelo G is an absolute superstar. The patience was beyond with me. This is why I will not use anybody else. The WhatsApp support is efficient, knowledgeable and patient which must be quite a challenge at times I am sure.
Hilton Martin
Stellar Customer Care Experience with Afrihost During Fibre Outage -
I recently experienced a fibre outage that lasted several hours, and I must commend Afrihost Customer Care for their exceptional service throughout this ordeal. From start to finish, their professionalism, efficiency, and dedication to resolving the issue were evident. The moment I reported the outage, Afrihost’s customer care team was quick to acknowledge my concern. Within minutes of logging my ticket, I received a confirmation email detailing the steps they were taking to diagnose and resolve the issue. This immediate response was reassuring and set a positive tone for the entire experience. Despite the complexity of the issue, Afrihost managed to restore my fibre connection faster than I anticipated. The technicians were efficient and thorough, ensuring that the problem was fully resolved. What impressed me further was the follow-up communication from the customer care team. They checked in to ensure that my service was back to normal and that I was satisfied with the resolution.
In conclusion, Afrihost Customer Care exceeded my expectations during my recent fibre outage. Their prompt response, knowledgeable staff, proactive updates, and swift resolution have solidified my trust in their service. I highly recommend Afrihost for their outstanding customer care and unwavering commitment to their customers. Thank you, Afrihost, for turning a challenging situation into a positive experience!
