Janika
I have had such a positive experience with Afrihost. Their service has been fast, efficient and genuinely helpful, especially when troubleshooting issues and logging faults. Having access to real people through their WhatsApp Support number is a huge convenience. Special thanks to Vusi who provided very professional and kind support outside normal business hours!
I also love how user-friendly the Afrihost app is. Managing my account and products from my phone is incredibly convenient, and the month-to-month service gives me the flexibility I value.
Reliable internet is essential for me as I work online and spend a large part of my day in video calls with clients and colleagues globally. Having dependable connectivity and responsive support makes a huge difference.
Five stars from me. Excellent service and a genuinely customer-friendly experience.
Lgn Bnd
I have no idea how a service like this has come about. The truth is, I feel our country is riddled with horrible service, often taking advantage of consumers. The CPA (Consumer Protection Act) is of no use.
Let’s start with Afrihost’s contact number, which begins with 0800. Most people don’t know that this is completely free for the consumer. Numbers starting with 0860 or 0861, on the other hand, are not free for the caller and use up your minutes, meaning the company or government charges you for the call—even if it’s due to their own fault. The fact that Afrihost uses 0800, in my view, shows an early sign of care for the consumer.
From that point on, you get through to sales, which should be remarkable—and it is, just like with many other companies. BUT! What sets Afrihost apart is that the level of attention continues throughout the entire process, unlike many companies I have dealt with. In fact, most companies that eagerly take my monthly direct debit begin to dissolve their care and attention soon after. Calls drop with no callback, and you’re forced to spend countless minutes just trying to reach someone through their endless "select 1 for this…" and "select 5 for that…" options.
With Afrihost, it was different. The process was quick, and the technical consultant was truly intent on helping!
Even when I visited the walk-in center, the care, consideration, and persistence were evident. They ensured I walked away with exactly what I needed—and in this case, it was something I needed urgently.
Now everything is installed, and I no longer have my fingers crossed. I am confident that even if problems arise, I will be treated with the same care as a new, incoming client.
I’m also quite certain that I can speak for a large majority of my ward/area when I say this.
Too often, companies forget about their existing clients and focus solely on making new sales. In my opinion, keeping current clients happy goes a long way in ensuring further revenue, and "word of mouth" is far more valuable than any flashy marketing campaign.
Thank you to all at Afrihost who helped with such care—everyone I encountered did an excellent job.
candee hutchinson
Excellent service from Afrihost via their live WhatsApp service. Not a Bot. Very, polite, friendly and efficient. Well done! Keep up the high standard of customer service. Thank you!
MSX Travel
Efficient, patient and responsive. Greatest service ever! Please teach other service providers. You guys deserve an award of some sort! Not even banking or telecoms can give you such great service. Well done!
