Ryan Leicher
Afrihost is the best Internet provider in SA. They constantly upgrade my line at no additional cost, the network is always stable, and I just received a free SIM card to test with 10G data and R100 worth of airtime. They understand the meaning of getting down to business and always being available when you need them most.
Andy Golem
Great service, they make it quick and easy to register new domains and transfer existing domains (including .gov). Customer service is quick and effective on whatsapp with representatives ready to assist with extremely technical issues. I strongly recommend it to all my clients.
Nonkululeko Maziya
The network itself is very reliable, I haven't experienced any major problems. I love the WhatsApp channel, it's quick, easy and convenient 👍🏽
Maryann Veitch
I have been with Afrihost since they started for first Adsl and now fibre . I have always been very happy with their good service. We have had very few problems over the years and when we have had the odd intermittent issue, they have resolved it immediately. Their WhatsApp chat platform is very effective. Thank you Afrihost for the great service.
Alison Uys
I didn’t expect to be assisted so quickly by an Afrihost agent and on a Sunday afternoon at that. I wish more South African companies provided this excellent level of service.
Gerrit van Zyl
After fighting with WEBAFRICA for the last 20 days about a line fault. I decided to cancel my account with them and move over to Afrihost. I looked online on user reviews and chose the top ISP on the list.
Within 2 days, “Veronique P” helped me with the new account, and the router was delivered. But WEBAFRICA would not release the line. They had constant excuses, questions left unanswered or just left me hanging on their chats for hours on end without a response, or a reply saying… “Hi ********, it seems there hasn't been communication between you and our agent for some time. This chat will now be closed. If you'd still like to speak to an agent, please start a new chat session. The new agent will have a copy of your last conversation.” (they did not, I had to explain every time)
I have been with them for well over 10 years. But they lost me when they chose a WhatsApp and online bot to replace an actual person. I could immediately tell they did not have the support staff needed for their client base.
I spent over 30 hours on hold (in the last 20 days) …. and maybe 20min of that talking to an actual person. Constant transfers to someone new that has no idea of the last 6 hours I spent explaining what the issue is, and then no answers and being transferred once again. This is what kills the trust between service provider and client.
That being said. It is such a relief to have an actual person to talk to, one person, no transfers to someone else being left on hold.
After my interactions with WEBAFRICA, I expected days to go by before I would get an answer as I do understand there are 3rd parties involved.
But “Vusi G” got me up and running within 2 hours. Considering, most of that was waiting for a response to simple questions he needed answers to from WEBAFRICA
I do not know all the ins or outs of what is needed on the backend. But your Online staff and system is fantastic. I get answers when I ask, an explanation when confused and a constant check in to see if I am still there.
Do not change this, it is such an important part of human interaction.
And as of now, “Vusi G”, and the rest of the team, are smashing it!!!!!!!
Please do not change a thing!!!!
