Waldo Erasmus (wallooo)
Took Vodacom 58 days to try and resolve a circuit release on my fibre line, took afrihost 48hrs to get everything resolved and internet up and running again.
Jml
If I could give more I would. Sicelo was more than patient and unbelievably kind when I asked the stupid questions. What a massive asset to your company.
This whole experience (move to you) has blown me away. Mind blowing quick less than 24 hours to bring in the cable to set up the banking and configure my set up. Your website FAQ and your interaction are predictive informative and easy to understand.
Cannot say enough good things about the move. Well done and thank you
Victoria Tukisi
Afrihost is great if you are persistent with them else they don’t follow up with a new client to ensure that the customer is sorted. However their WhatsApp communication line is outstanding and your problems are immediately tackled there.
Bashkiren Naidoo
I've only just gotten my fibre router, awaiting install. But I must say that the whatsapp chat is excellent.
My experience with Nonjabulo was really pleasant. She understood my query and assisted me in record time.
Hilton Martin
Stellar Customer Care Experience with Afrihost During Fibre Outage -
I recently experienced a fibre outage that lasted several hours, and I must commend Afrihost Customer Care for their exceptional service throughout this ordeal. From start to finish, their professionalism, efficiency, and dedication to resolving the issue were evident. The moment I reported the outage, Afrihost’s customer care team was quick to acknowledge my concern. Within minutes of logging my ticket, I received a confirmation email detailing the steps they were taking to diagnose and resolve the issue. This immediate response was reassuring and set a positive tone for the entire experience. Despite the complexity of the issue, Afrihost managed to restore my fibre connection faster than I anticipated. The technicians were efficient and thorough, ensuring that the problem was fully resolved. What impressed me further was the follow-up communication from the customer care team. They checked in to ensure that my service was back to normal and that I was satisfied with the resolution.
In conclusion, Afrihost Customer Care exceeded my expectations during my recent fibre outage. Their prompt response, knowledgeable staff, proactive updates, and swift resolution have solidified my trust in their service. I highly recommend Afrihost for their outstanding customer care and unwavering commitment to their customers. Thank you, Afrihost, for turning a challenging situation into a positive experience!
John Esau
Very friendly customer service. Quick responce. I was not held up for any significant amount of time and the answers to all my questions were addressed efficiently.
