Fikile “Fikzo” Simelane
Very solution focused and patient with me as a customer. I was assisted through their patience and willingness to help me, I was thinking of giving up on my problem because I am technologically challenged; but their patience and willingness to help was the best!!
Wade Baatjies
I've been with Afrihost since 2019 and they've been providing me with excellent service. Call backs are almost immediate. Their support staff are very knowledgeable and goes the extra mile. I would also like to commend the gentleman Ngcebo, who recently assisted me with a few queries. Keep up the fantastic work Sir.
JP
We had problems with our Router rebooting at random. We then asked Afrihost if they can replace the router but unfortunately the warranty expired a year ago. I told Afrihost that I want to cancel because any other ISP will give me a free router if I sign up with them. A sales rep phoned me today very professionally telling me that they will give me a free router I just have to pay for delivery which is fine with me and bonus they will give me an extra month free of internet if I just stay with them!!! Really good service and really went the extra mile for me!!! thnx Afrihost well deserved 5 star!
Quartus “WeekDaySafaris”
Afrihost!
What can I say?
Support above and beyond!
I have been dealing with them since 2H 2018 when I joined them to host my website. I developed and set up my website myself. I mostly Googled what to do. When I got stuck their support people gave me advice. Not their job or responsibility! Yet they are there when help is needed.
Just this week, I got stuck setting up my email account on my new Laptop. Again! Not their responsibility, yet I have been helped!
I am on Afrihost fibre service as well for about 5 months now (2022). Had an Internet problem this morning which was not on their side. Yet, their support stuck with me, and helped me to get it sorted.
Judging by comments on social media, and from experience with my previous Internet service provider, I can only imagine the response from other service providers. "All is OK on our side sir". ie Sort out your own bloody problem.
Not with Afrihost!
Their support is what truly sets them apart from other service providers!
Lulama Ndololwana
Though I am not a client yet, my first interaction relating to their products was prompt and will definitely be coming onboard. Thank you Kgalalelo.
Mxolisi Yaka
The is an agent called Themba M. He really helped me get sorted with all my frustration about the SIM card not being delivered to me but it was written delivery on their system. He helped me clear that up and gave me great customer care. He was very patient with me and guided me throughout the whole process. Big up to him. He deserves a raise if a promotion.
