Tanya Venter
After a week of dealing with arrogant Supersonic agents I called Afrihost. Wow wow wow wow I was so impressed with the service I received from start to finish.
I dealt with 3 agents and they were all very helpful and friendly. They took the time to listen and then explained everything to me without getting irritated or impatient.
The last agent I spoke to was Kamo and again best service - he went to extra mile to assist me. Wow I honestly cant believe that there is still a company with world class friendly amazing customer service
WELL DONE AFRIHOST!!!
Dylan Westraadt
Literally went from no fiber installed to having a connected line in a day. Shipping was mindblowing delivering less 18 hours after order was placed. Connection reliabile. Customers support was amazing, their customer support was incredible compared to other companies.
Mamello Tiisetso
Easily the best ISP out there. Quick and prompt responses, you can pick up the phone during working hours and get assistance immediately. App and website works efficiently and human to human interaction communication over what’s up makes it a 6 out of 5 rating 👌🏾
Lgn Bnd
I have no idea how a service like this has come about. The truth is, I feel our country is riddled with horrible service, often taking advantage of consumers. The CPA (Consumer Protection Act) is of no use.
Let’s start with Afrihost’s contact number, which begins with 0800. Most people don’t know that this is completely free for the consumer. Numbers starting with 0860 or 0861, on the other hand, are not free for the caller and use up your minutes, meaning the company or government charges you for the call—even if it’s due to their own fault. The fact that Afrihost uses 0800, in my view, shows an early sign of care for the consumer.
From that point on, you get through to sales, which should be remarkable—and it is, just like with many other companies. BUT! What sets Afrihost apart is that the level of attention continues throughout the entire process, unlike many companies I have dealt with. In fact, most companies that eagerly take my monthly direct debit begin to dissolve their care and attention soon after. Calls drop with no callback, and you’re forced to spend countless minutes just trying to reach someone through their endless "select 1 for this…" and "select 5 for that…" options.
With Afrihost, it was different. The process was quick, and the technical consultant was truly intent on helping!
Even when I visited the walk-in center, the care, consideration, and persistence were evident. They ensured I walked away with exactly what I needed—and in this case, it was something I needed urgently.
Now everything is installed, and I no longer have my fingers crossed. I am confident that even if problems arise, I will be treated with the same care as a new, incoming client.
I’m also quite certain that I can speak for a large majority of my ward/area when I say this.
Too often, companies forget about their existing clients and focus solely on making new sales. In my opinion, keeping current clients happy goes a long way in ensuring further revenue, and "word of mouth" is far more valuable than any flashy marketing campaign.
Thank you to all at Afrihost who helped with such care—everyone I encountered did an excellent job.
Ridwaan Ismail
Ahh. The service from the first phone call till my internet was connected was a breeze. mainly cause afrihost has capable people and they truly care about there customers and service. Please keep it up guys, customers for life right here. Thank you
Ayanda Mkhabela
I joined THE BEAUTY HUB ACADEMY and so I had to make few adjustments on how thinks should run, even your ClientZone Loin is just user friendly, with Afrihost in a click of the button I've had a good experience even the last time i had a good experience
