Daniel
These people understand your internet needs, I never have any hassles with their service and if I do, the support staff go above and beyond to fix it up as well as communicate fast!
Mukthar Rakmatullah
Great customer care service, awesome packages. Afrihost are quick to respond to questions, and sort out any query with professionalism, well done to this company. 👌
Clint Adams
Exceptional service I recently received from Blessing M. I had the pleasure of interacting with him regarding an issue I was experiencing⁶⁶, and I must say I was thoroughly impressed by the level of professionalism and efficiency displayed throughout the process.
From the moment I reached out for assistance, I was promptly addressed and provided with immediate support to help resolve my issue. The responsiveness and attentiveness demonstrated by Blessing M truly exceeded my expectations. Not only was my problem resolved swiftly, but the assistance I received was delivered with a high level of expertise and care.
I believe that outstanding customer service should be recognized and celebrated, and I want to commend Blessing for his dedication to ensuring customer satisfaction. It is clear that he values his customers and goes above and beyond to deliver top-notch service.
Thank you once again for the excellent support I received. I am truly grateful for the positive experience and look forward to continuing my relationship with your company.
Gerrit van Zyl
After fighting with WEBAFRICA for the last 20 days about a line fault. I decided to cancel my account with them and move over to Afrihost. I looked online on user reviews and chose the top ISP on the list.
Within 2 days, “Veronique P” helped me with the new account, and the router was delivered. But WEBAFRICA would not release the line. They had constant excuses, questions left unanswered or just left me hanging on their chats for hours on end without a response, or a reply saying… “Hi ********, it seems there hasn't been communication between you and our agent for some time. This chat will now be closed. If you'd still like to speak to an agent, please start a new chat session. The new agent will have a copy of your last conversation.” (they did not, I had to explain every time)
I have been with them for well over 10 years. But they lost me when they chose a WhatsApp and online bot to replace an actual person. I could immediately tell they did not have the support staff needed for their client base.
I spent over 30 hours on hold (in the last 20 days) …. and maybe 20min of that talking to an actual person. Constant transfers to someone new that has no idea of the last 6 hours I spent explaining what the issue is, and then no answers and being transferred once again. This is what kills the trust between service provider and client.
That being said. It is such a relief to have an actual person to talk to, one person, no transfers to someone else being left on hold.
After my interactions with WEBAFRICA, I expected days to go by before I would get an answer as I do understand there are 3rd parties involved.
But “Vusi G” got me up and running within 2 hours. Considering, most of that was waiting for a response to simple questions he needed answers to from WEBAFRICA
I do not know all the ins or outs of what is needed on the backend. But your Online staff and system is fantastic. I get answers when I ask, an explanation when confused and a constant check in to see if I am still there.
Do not change this, it is such an important part of human interaction.
And as of now, “Vusi G”, and the rest of the team, are smashing it!!!!!!!
Please do not change a thing!!!!
Willie & Annelize Pietersen
I use Afrihost for many years, and I was always satisfied with their services. Through their software they make it really easy to manage your account, track your usage and book a fault if there is any.
Laverne Bartlett
Caring and efficient! Excellent service from customer care, ordering my new line to my new home. I can just tell the after sales care and support will be just as great. I'm extremely happy with my decision to use them
