Fatima Daniels (Fatsie)
Great client experience, well done Afrihost, you have a strong team that doesn't shy away from the complex work. Appreciation to the foot soldiers and Team leaders
Tamara Swiegelaar
Excellent service from Afrihost! Their WhatsApp support was quick, professional, and incredibly helpful. The consultant , Tshepiso, was patient, answered all my questions clearly, and made the whole process easy and stress-free. It’s refreshing to deal with a company that values customer service. Highly recommended!
Keenan Keet
Great service, hardly ever had issues.. steady bandwidth.. great service overall. Just need to work on debit order dates the 1st is too far from our paydates.😩
Lgn Bnd
I have no idea how a service like this has come about. The truth is, I feel our country is riddled with horrible service, often taking advantage of consumers. The CPA (Consumer Protection Act) is of no use.
Let’s start with Afrihost’s contact number, which begins with 0800. Most people don’t know that this is completely free for the consumer. Numbers starting with 0860 or 0861, on the other hand, are not free for the caller and use up your minutes, meaning the company or government charges you for the call—even if it’s due to their own fault. The fact that Afrihost uses 0800, in my view, shows an early sign of care for the consumer.
From that point on, you get through to sales, which should be remarkable—and it is, just like with many other companies. BUT! What sets Afrihost apart is that the level of attention continues throughout the entire process, unlike many companies I have dealt with. In fact, most companies that eagerly take my monthly direct debit begin to dissolve their care and attention soon after. Calls drop with no callback, and you’re forced to spend countless minutes just trying to reach someone through their endless "select 1 for this…" and "select 5 for that…" options.
With Afrihost, it was different. The process was quick, and the technical consultant was truly intent on helping!
Even when I visited the walk-in center, the care, consideration, and persistence were evident. They ensured I walked away with exactly what I needed—and in this case, it was something I needed urgently.
Now everything is installed, and I no longer have my fingers crossed. I am confident that even if problems arise, I will be treated with the same care as a new, incoming client.
I’m also quite certain that I can speak for a large majority of my ward/area when I say this.
Too often, companies forget about their existing clients and focus solely on making new sales. In my opinion, keeping current clients happy goes a long way in ensuring further revenue, and "word of mouth" is far more valuable than any flashy marketing campaign.
Thank you to all at Afrihost who helped with such care—everyone I encountered did an excellent job.
Christopher mostert
Been a customer at afrihost since forever. Service excellence perfection. Never ever had any problems and their watsapp portal is so fast and professional.
If a problems ever arise its always telkom and never afrihost. Always delightful talking to afrihost staff and answering questions professionally and always helpful and stay with you until your problem is resolved.
Would recommend afrihost to everyone as in almost 10 years had zero negative experience.
Well done afrihost.
Alan Van As
Edzisani was patient and caring with me(a dinosaur)and guided me from start to finish and is a stellar person,Afrihost can really try,get more people like this,I was with amazement that I saw this coming together with the help of Edzisani,great work,very nice to deal with a person like you,thanks a mil.
