Letitia Basson
Was assisted by a gentleman named Khujo M. He was so helpful, gave an update on every step of the way. He was the only consultant that went out of his way to make sure everything is in order.
Amazing customer experience with Khujo
Jemy Anderson
To be honest I have had issues but that was my fault for trying to do my own thing.
Greatly recommend for the fact that Afrihost keeps you updated. If there is any issue it gets resolved. Yes there is a signal issue at times but that is due to where we have our wifi positioned. We should have listened when we were advised where to place it. My fault again. Not theirs. Thank you Afrihost. Very happy with the speed of the wifi especially when searching and viewing or even on our laptops. Very happy. Finally we have a wifi that keeps us happy.
Keep up the great services. To you and your staff.
Thank you.
LUCAS Mk
Yvonne
I am amazed 👏 by the patience and understanding you have. I canceled my account and wanted to confirm and after explaining my frustration the solution was given in an outstanding manner. On behalf of customers who still appreciate great customer service I would like to say KUDOS 👏 💐 🥳 TO Yvonne.
You deserve all the greatest at Afrihost.
Lgn Bnd
I have no idea how a service like this has come about. The truth is, I feel our country is riddled with horrible service, often taking advantage of consumers. The CPA (Consumer Protection Act) is of no use.
Let’s start with Afrihost’s contact number, which begins with 0800. Most people don’t know that this is completely free for the consumer. Numbers starting with 0860 or 0861, on the other hand, are not free for the caller and use up your minutes, meaning the company or government charges you for the call—even if it’s due to their own fault. The fact that Afrihost uses 0800, in my view, shows an early sign of care for the consumer.
From that point on, you get through to sales, which should be remarkable—and it is, just like with many other companies. BUT! What sets Afrihost apart is that the level of attention continues throughout the entire process, unlike many companies I have dealt with. In fact, most companies that eagerly take my monthly direct debit begin to dissolve their care and attention soon after. Calls drop with no callback, and you’re forced to spend countless minutes just trying to reach someone through their endless "select 1 for this…" and "select 5 for that…" options.
With Afrihost, it was different. The process was quick, and the technical consultant was truly intent on helping!
Even when I visited the walk-in center, the care, consideration, and persistence were evident. They ensured I walked away with exactly what I needed—and in this case, it was something I needed urgently.
Now everything is installed, and I no longer have my fingers crossed. I am confident that even if problems arise, I will be treated with the same care as a new, incoming client.
I’m also quite certain that I can speak for a large majority of my ward/area when I say this.
Too often, companies forget about their existing clients and focus solely on making new sales. In my opinion, keeping current clients happy goes a long way in ensuring further revenue, and "word of mouth" is far more valuable than any flashy marketing campaign.
Thank you to all at Afrihost who helped with such care—everyone I encountered did an excellent job.
