Hilton Martin
Stellar Customer Care Experience with Afrihost During Fibre Outage -
I recently experienced a fibre outage that lasted several hours, and I must commend Afrihost Customer Care for their exceptional service throughout this ordeal. From start to finish, their professionalism, efficiency, and dedication to resolving the issue were evident. The moment I reported the outage, Afrihost’s customer care team was quick to acknowledge my concern. Within minutes of logging my ticket, I received a confirmation email detailing the steps they were taking to diagnose and resolve the issue. This immediate response was reassuring and set a positive tone for the entire experience. Despite the complexity of the issue, Afrihost managed to restore my fibre connection faster than I anticipated. The technicians were efficient and thorough, ensuring that the problem was fully resolved. What impressed me further was the follow-up communication from the customer care team. They checked in to ensure that my service was back to normal and that I was satisfied with the resolution.
In conclusion, Afrihost Customer Care exceeded my expectations during my recent fibre outage. Their prompt response, knowledgeable staff, proactive updates, and swift resolution have solidified my trust in their service. I highly recommend Afrihost for their outstanding customer care and unwavering commitment to their customers. Thank you, Afrihost, for turning a challenging situation into a positive experience!
Shaun Maharajh
Excellent professional , courteous and efficient in office service. Impressive! Regret I failed to obtain the representatives name in Rivonia Road office.
Sarah Friday
I cannot recommend Afrihost enough. I have been a client for going on 8 years now and I have received only excellent service from them. From the smallest query to the more technical ones, the support team is friendly and fast to respond. They are also exceptionally knowledgeable and always happy to help. Super grateful for Afrihost :)
Laverne Potgieter
Afrihost is my preferred hosting provider for the websites I build. They are super helpful and the WhatsApp support is amazing. I dread working with other hosting providers and really notice the difference when a client has a different hosting company. I recommend that all my clients use Afrihost.
Shakeeza Osman
Thank you for making the experience with Afrihost amazing especially for a new user like myself Nobelungu M!!! Afrihost needs more agents like yourself
Johan Gerber
Had problems connecting to server using Outlook and Jehan at Afrihost solved it within a minute being very patient with me, thank you, learned that strong wifi signal helps 😉