Felicity Paulse

I did a query via my whatsapp with Afrihost and received exceptional service today all my questions were answered in seconds. I have always had exceptional service ftom Afrihost and am a very proud client...Thank You

David Sands

I had a problem with my Afrihost payment and tried to sort it out on their WhatsApp help centre. I was very pleasantly surprised that it was so easy to get assistance and my problem was sorted in no time. Thanks Sello.

Cheryl Bothma

You just can't go wrong with Afrihost - no waiting for hours on the phone just speak to a robot - Within 10 minutes I was helped.... Internet is never off, and love the brilliant and friendly service my family gets from them

Tokelo Nchabeleng

Afrihost is one the best ISPs in South Africa. They have top class and helpful customer service. I got a "Fixed LTE MTN" plan and ZTE mf286c router with Afrihost and the experience has just been amazing. Average speeds during peak hours, 50Mbp Down & 30Mbps Up, ave latency 40-70ms Average speeds during chilled hours 110Mbps Down and 80Mbps Up. Average latency 10-20ms

Seaview

Absolutely awesome so far. From getting help on WhatsApp to the value for money. So easy to setup from the comfort of home. Can’t recommend enough.

Gerrit van Zyl

After fighting with WEBAFRICA for the last 20 days about a line fault. I decided to cancel my account with them and move over to Afrihost. I looked online on user reviews and chose the top ISP on the list. Within 2 days, “Veronique P” helped me with the new account, and the router was delivered. But WEBAFRICA would not release the line. They had constant excuses, questions left unanswered or just left me hanging on their chats for hours on end without a response, or a reply saying… “Hi ********, it seems there hasn't been communication between you and our agent for some time. This chat will now be closed. If you'd still like to speak to an agent, please start a new chat session. The new agent will have a copy of your last conversation.” (they did not, I had to explain every time) I have been with them for well over 10 years. But they lost me when they chose a WhatsApp and online bot to replace an actual person. I could immediately tell they did not have the support staff needed for their client base. I spent over 30 hours on hold (in the last 20 days) …. and maybe 20min of that talking to an actual person. Constant transfers to someone new that has no idea of the last 6 hours I spent explaining what the issue is, and then no answers and being transferred once again. This is what kills the trust between service provider and client. That being said. It is such a relief to have an actual person to talk to, one person, no transfers to someone else being left on hold. After my interactions with WEBAFRICA, I expected days to go by before I would get an answer as I do understand there are 3rd parties involved. But “Vusi G” got me up and running within 2 hours. Considering, most of that was waiting for a response to simple questions he needed answers to from WEBAFRICA I do not know all the ins or outs of what is needed on the backend. But your Online staff and system is fantastic. I get answers when I ask, an explanation when confused and a constant check in to see if I am still there. Do not change this, it is such an important part of human interaction. And as of now, “Vusi G”, and the rest of the team, are smashing it!!!!!!! Please do not change a thing!!!!